System Engineer (Cloud Technical Support)

--บริษัท นิภา เทคโนโลยี จำกัด--

Objectives of this Role

• Maintain services once they are live by measuring and monitoring availability,

latency and overall system health.

• Build software and systems to manage platform infrastructure for public cloud

and applications

• Measure and optimize system performance, with an eye toward pushing our

capabilities forward, getting ahead of customer needs, and innovating to

continually improve

• Provide primary operational support and engineering for multiple large

distributed software applications

• Improve reliability, quality, and time-to-market of our suite of software

solutions

• Work with Process on ISO27001/2000


Daily and Monthly Responsibilities

• Gather and analyze metrics from both operating systems (centos, ubuntu,

freebsd, windows server) and virtualization technology (openstack, proxmox)

• Participate in system design consulting, platform management production

system through application reviews, capacity planning, and performance

tuning.

• You enjoy hands-on troubleshooting in a distributed Linux systems environment

and are comfortable in tracing problems through applications, systems and

networks.

• Use your analytical skills to identify issues, propose solutions and deliver

successful resolutions and use monitoring tools zabbix prtg cacti etc.

• Support team members throughout the cloud operations organization, being a

prime escalation point and Tier 2 cloud infrastructure engineer ticket queue use

tools freshdesk and clickup


Required Skills and Qualifications

• Bachelor’s degree in computer Science or related technical major, or

commensurate experience

• Advanced experience with System Engineer with Linux and Windows (Ubuntu,

CentOS, RedHat,Windows Server)

• Experience with cloud or virtualization at least two Helm, Docker, Kubernetes,

AWS, Azure, Google Cloud, OpenStack, OpenShift, VMware vSphere

• Advanced of experience with Networking and troubleshooting (TCP/IP, DNS,

routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related)

• Experience with distributed storage technologies like NFS, Ceph, S3 as well

• Exposure with one of the following relational databases MySQL, MariaDB,

Percona, MongoDB

• Develop and maintain installation and configuration procedure

• Deploy applicable server patches and perform system backups

• Scripting in Ansible, Shell, Perl, and Python to automate system

• A proactive approach to spotting problems, areas for improvement, and

performance.

• Ability to handle and resolve critical customer issues/escalations, including on-

call job rotations

• Strong network security fundamentals

• Hands-on, self-starter