Responsibilities
• Perform day-to-day network operation service, incident, problem, request and change management.
• Design, Installation and troubleshooting for hardware, software and application for
Data Center and Cloud Technology.
• Maintain, Optimize and resolve network infrastructure to meet SLA.
• Monitor network performance, Ensure Availability and Reliability. Prepare monthly
report.
• Install and basic configure operating systems.
• Communicating with customers through various channels.
• Communicating and coordinating with colleagues as necessary.
• Responding promptly to customer inquiries (Nipa Cloud Production).
Qualifications
• Male age between 25-35 years old.
• Bachelor Degree or higher in Information and Communication Technology, Computer
Engineer, Computer Science or related field.
• Experience on network infrastructure support for at least 3 years.
• Experience on configuration network related such as VLAN, BGP, Firewall L7.
• Experience on VLAN, VXLAN, Spanning Tree, MPLS, Port Aggregation, CIDR, Routing
Protocals (Static, OSPF,BGP ) would be a plus.
• Experience in Network Management Tool (Prtg, Cacti Zabbix).
• Experience with virtualization and containerization (e.g., VMware, Virtual Box,
Openstack) is an advantage.
• Ability to stay calm when customers are stressed or upset.
• Experience in Ticket system for customers.
• Experience Google cloud, Microsoft Azure, AWS is an advantage.
• Willing to self-study for network knowledge and learn new knowledge from team
• Have CCNA, CCNP is an advantage.
• Able to work in shifts.
• Strong communication, interpersonal skills.
• Proficiency in English