IT Support Officer

Responsibilities​
• 🛠️ Troubleshoot and resolve issues with software or hardware

• 🧭 Walk colleagues or clients through steps to help them resolve their technical problems

• 📄 Maintain procedures and reports that provide technical support to the entire organization

• 📊 Analyze records and logs to spot underlying trends and potential issues

• 🚀 Support the implementation of new solutions or applications

• 👤 Establish accounts for new users and assist with password or login problems

• 🔍 Test, evaluate, and make decisions about new technology for the business

• 🏢 Participate in business-wide meetings to provide insight into technical requirements

Qualifications:

• 🎓 Associate’s or bachelor’s degree in computer science or a related field

• 💻 1+ years of experience in a technical support role

• ✅ Certifications are preferred, but not required

• 🧠 Working knowledge of various software, hardware, and applications

• 🔧 Willingness to solve complicated problems and see projects through to completion

• 📊 Strong analytical skills to identify issues and propose solutions

• 🤝 Team-oriented mindset to support colleagues and cross-functional teams

• 💬 Excellent interpersonal communication and relationship-building skills

• ⏰ Ability to manage time and prioritize multiple tasks effectively